Terms & Conditions

Last Updated: [Date] TEST FOR DEMO ONLY
Effective Date: [Date] TEST FOR DEMO ONLY

Welcome to [App/Marketplace Name] (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of the [App/Marketplace Name] mobile application, website, and services (collectively, the “Platform”). By accessing or using the Platform, you agree to these Terms.

If you do not agree, please do not use the Platform.

1. Definitions

• “Platform” refers to the website, mobile app, and associated services provided by [Company Name].
• “User” refers to any person using the Platform, including customers and vendors.
• “Vendor/Seller” refers to any business or individual approved to offer products on the Platform.
• “Halal” refers to products permissible under Islamic law as defined by globally recognised halal certification bodies.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years old.
• Have the legal capacity to enter contracts.
• Agree to comply with these Terms and all applicable laws.

Vendors must meet additional eligibility and onboarding requirements.

3. Marketplace Role

[App/Marketplace Name] is a multivendor marketplace.
We:

• Provide technology and logistics support for users and vendors.
• Do not own or produce the products listed by vendors.
• Are not responsible for the accuracy of product descriptions provided by vendors.

Vendors:

• Are fully responsible for compliance, quality, halal status, and legal obligations relating to their products.

4. Halal Compliance

To maintain the integrity of the halal marketplace:

• Vendors must only list halal-certified or inherently halal products.
• Vendors must provide valid halal certification, where applicable.
• Vendors must not list haram or doubtful items (e.g., alcohol, pork, non-halal meat, prohibited additives).
• We reserve the right to remove any product that violates halal standards.

Users acknowledge that:

• Halal certification is the responsibility of vendors.
• The Platform does not independently certify products but performs reasonable checks.

5. User Accounts

When creating an account:

• Provide accurate and complete information.
• Keep your login credentials secure.
• You are responsible for all activity under your account.

We may suspend or terminate accounts for suspicious or illegal activity.

6. Orders & Payments

• Users can place orders from multiple vendors.
• Pricing, discounts, and stock availability are determined by the vendors.
• Payments are securely processed through approved payment gateways.
• You agree to provide valid payment information and authorize charges.

Order Confirmation:
Orders are only confirmed once the vendor accepts them.

7. Delivery & Fulfillment

Delivery may be handled by:

• The vendors,
• Our logistics partners, or
• Third-party couriers.

Delivery times are estimates and may vary. We are not liable for delays caused by vendors, logistics partners, or external factors.

8. Refunds, Returns & Cancellations

Policies may vary by vendor, but minimum marketplace standards include the following:

Customers may request refunds or returns for:

• Non-halal items received
• Damaged or expired products
• Incorrect items delivered
• Missing items

Some items may not be eligible for return (e.g., perishable goods).

Vendor Responsibilities:

• Accept valid return/refund requests.
• Comply with consumer protection laws.
• Process claims within the required timeframe.

9. Vendor Responsibilities

Vendors must:

• Provide accurate product descriptions, pricing, and stock availability.
• Ensure their products are halal-compliant and safe for consumption.
• Hold required licenses and certifications.
• Fulfill orders promptly.
• Not engage in fraudulent or misleading practices.

We may suspend or permanently disable vendors who violate these terms.

10. Prohibited Activities

Users and vendors may not:

• Sell, list, or purchase haram items.
• Misrepresent halal certification.
• Engage in unlawful activity.
• Attempt to hack, damage, or disrupt the Platform.
• Upload false, misleading, or harmful content.
• Use automated tools to scrape or copy data.

11. Intellectual Property

All intellectual property on the Platform—including logos, trademarks, design, and content—belongs to [Company Name] or our licensors. You may not copy or reproduce any part of the Platform without permission.

12. Privacy & Data Protection

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your data.

By using the Platform, you consent to our data practices.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Vendor actions, products, or negligence
• Mislabelled or non-compliant halal items
• Delays or delivery issues
• Loss of data, profits, or business opportunities
• Any indirect or consequential damages

Your sole remedy is to stop using the Platform.

14. Indemnification

You agree to indemnify and hold harmless [Company Name] from claims, damages, and expenses arising from:

• Your misuse of the Platform
• Violation of laws
• Vendor or user disputes
• Breach of these Terms

15. Modifications to Terms

We may update these Terms at any time.
Continued use of the Platform after changes means you accept the updated Terms.

16. Termination

We may suspend or terminate access to the Platform at our discretion if:

• You violate these Terms
• You engage in harmful or fraudulent activity
• Required by law

You may also delete your account at any time.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Jurisdiction/Country].
Disputes shall be resolved through:

1. Negotiation
2. Mediation
3. Binding arbitration (if applicable)

Unless otherwise required by law.

18. Contact Information

For questions or concerns, contact us:
Email: [test@123]
Phone: [1112223344]
Address: [TEST COMPANY]